Refund & Return Policy

Last Updated: July 2026

At NEXCARTA, we want you to be satisfied with your purchase. This policy explains when returns, replacements, and refunds may be available.

1. Return Eligibility

Return eligibility depends on the product and the reason for the return.

Unless otherwise stated on the product page, a return request may be submitted within 7 days of delivery for an eligible product.

To be eligible for a return, the product should be unused, in its original condition, and include its original packaging and accessories where applicable.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific restrictions. Any applicable restrictions will be shown on the product page or communicated before purchase.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the product and the issue
• Photos of the packaging when relevant

We will review the request and, where appropriate, arrange a replacement, refund, or other suitable resolution.

3. Return Shipping

For approved returns, return-shipping responsibility may depend on the reason for the return.

If the item is defective, damaged during delivery, or incorrect due to our fulfillment error, we will review the appropriate return or replacement arrangement.

For other eligible returns, return shipping costs may be the customer's responsibility.

4. Refunds

Once an approved return is received and reviewed, eligible refunds will be issued to the original payment method where possible.

Refund processing times may vary depending on the payment provider or financial institution.

A refund may take additional time to appear in your account after it has been issued.

5. Order Cancellation

Customers may contact us to request cancellation before an order has been shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If an order cannot be shipped within the applicable promised timeframe, we will provide appropriate options in accordance with applicable law.

6. Delivery Delays

Delivery dates shown on our website are estimates and are not guaranteed.

If we become unable to ship an order within the time we represented, we will provide the customer with appropriate information and available options, including cancellation and refund where required by applicable law.

7. Non-Returnable Items

Some products may be non-returnable because of their nature, hygiene requirements, personalization, clearance status, or other applicable restrictions.

Any such restriction will be disclosed on the applicable product page where relevant.

8. Exchanges and Replacements

Depending on the product and circumstances, we may offer a replacement instead of a refund for defective, damaged, or incorrect items.

Replacement availability depends on product availability.

9. Contact Us

For return, replacement, or refund requests, contact:

Email: nexcartastore@gmail.com

Please include your order number and a description of the issue so we can assist you efficiently.