Refund & Return Policy

Last Updated: July 2026

At NEXCARTA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

Products may be eligible for return if:

• The item is damaged during delivery.
• You received the wrong product.
• The product has a manufacturing defect.

To request a return, please contact us within 7 days of receiving your order.

Non-Returnable Items

Returns may not be accepted for:

• Used products
• Products damaged by improper use
• Items returned without original packaging
• Personal care or hygiene products (if applicable)

Refund Process

Once your return request is approved and the product is inspected, your refund will be processed.

Refunds will be issued to the original payment method used during checkout.

Refund Timeline

For prepaid orders, approved refunds are generally processed within 5–7 business days after inspection.

Processing time may vary depending on your payment provider.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team with:

• Order Number
• Photos of the product
• Photos of the package

This helps us resolve your issue as quickly as possible.

Contact Us

For any refund or return related questions, please contact us through our Contact Us page.

Thank you for shopping with NEXCARTA.